Shipping Policy
Shipping Policy
What is the delivery time?
We offer free worldwide shipping!
Average Transit Times:
- United States: 4 to 9 days.
- United Kingdom, Netherlands, Australia, Canada: 7 to 15 days.
- France, Italy, Portugal: 7 to 15 days.
- International: 10 to 25 days (depending on the country).
We are committed to providing the best shipping experience possible, constantly seeking ways to expedite deliveries. However, circumstances beyond our control, such as natural disasters, holidays, adverse weather conditions, and unforeseen events, may lead to shipping delays. While most packages arrive within the estimated timeframe, occasional delays and issues faced by our carriers may occur.
Even without guaranteeing exact delivery dates, we take full responsibility for investigating any delays or problems and will diligently work to minimize any inconvenience caused. Your satisfaction is our priority.
I just placed an order, when will it be shipped?
Please allow 24 to 48 hours for the processing and dispatch of your order.
Will I receive a tracking number?
We provide tracking for every order. The tracking number will be available once the product is dispatched. You will receive a confirmation email 24 to 48 hours after placing the order. Track your order status on our website www.zoopapet.com or, for more detailed tracking information, contact suporte@zoopapet.com.
Can I cancel my order or edit my shipping address?
Yes, it is possible, but there is a small window of opportunity of 6 hours to cancel or adjust an order before dispatch. To request cancellation, email suporte@zoopapet.com, including all order information such as number, full name, and email. Outside these conditions, we may not be able to accommodate your request.
For any other questions, please contact us via email or contact form.